The Analysis of Services Quality and Satisfaction of BPJS Patient at X Public Health Center Counter Kediri City
نویسندگان
چکیده
Background: There are still many people who do not know about the National Health Insurance itself, ease of treatment using has been fully successful, because length bureaucracy and lack facilities infrastructure to support program. Purpose: The purpose this study was see correlation between services quality satisfaction BPJS Patients. Methods: A correlational methodology used with a group To obtain 30 individuals, consecutive sampling procedure used. data analyzed Spearman rho statistical test, significance threshold = 0.05. Results: revealed that, respondents, majority, 26 respondents (80 percent), stated that good, majority had adequate satisfaction, 25 (83 percent ). results analysis spearman test obtained p-value 0.000 which is less than value alpha (0.05) so it can be concluded H0 rejected, meaning there relationship patients at X Public Center Kediri City. Conclusion: Based on study's findings, possible conclude link patients. findings also suggest increase patient will have loyalty if public health center ensure patient.
منابع مشابه
Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran
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ژورنال
عنوان ژورنال: Journal of Nursing Practice
سال: 2022
ISSN: ['2614-3488', '2614-3496']
DOI: https://doi.org/10.30994/jnp.v6i1.294